Usually in this kind of change, the only thing that's upgraded is the price. But the friendly Spectrum spokesman assured us that we would see tremendous improvement in our television, internet, and telephone service. Excuse me, I mean voice service, the word "telephone" apparently sounding a little 19th-century for their taste.
I'm not sure what they meant by improvement. Our hi def was still hi; the internet still provided us (well, me) all the information I needed on old B-movies; and the phone -- voice -- still provided an outlet for scammers to call us at all hours of the day. What more was there to do?
|... to worse.|
We woke up one day to find that Spectrum had finally taken over, much like the way Paris did when the Nazis invaded. The first change I noticed was that the cable app on my tablet was now a little sleeker. It also now had a habit of telling me that it was unable to program a DVR recording after it actually did. Such modesty!
As for the audio -- well, there was no change there. I still keep the remote handy to pause the live digital broadcast for a second or two, then resume it to bring the sound back.
But here's the real "upgrade". Between 6:45 and 7:00 in the evening, it takes at least 15 seconds the change the channel with the remote.
|Hey, slow down, buddy! Can't you|
see it's 7:00?
Where was it mentioned in those commercials that Spectrum was going to perform an anti-upgrade at that time, night after night? Is it possible that every Spectrum customer in New York is flipping the channel simultaneously, thus gumming up the works?
Online customer reviews for Spectrum (and Time-Warner) are almost entirely negative. But as I've scrolled through them, I haven't found anyone else complaining about the mystery of the 7:00 channel change. We must be taking one for the team, I guess, just so we can have our fill of film noirs, home-fixit programs, and the morning weather report.
I'd like to continue talking to you, but there's a call coming over the voice service telling me I owe $3,000 to the IRS. Anybody know how to put that kind of dough on a debit card like they're telling me to do?